Reservation Policy

It is the aim of Kensington Dental Studio to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.

Management of Appointments

At Kensington Dental Studio, we invest in the latest technology, including modern telephone equipment and an online booking system, to allow our patients to make or reschedule appointments easily. Our appointment system supports timely access to care and treatment, allows patients to access services at a time that suits them, and minimizes the length of time people have to wait. Appointments can be made or rescheduled by:

• Calling our dedicated appointments line: 020 7589 9990
• Using our online booking form: https://kensington-dental-studio.portal.dental/

Online Booking and Cancellation

Patients can cancel appointments through the Dedicated Patient Portal by:

1. Logging into their account.
2. Viewing their dashboard.
3. Selecting the appointment.
4. Clicking ‘Cancel’.

Alternatively, if you receive a booking link in an email, you can use it to log into the Patient Portal and cancel directly from there.

Reminders

E-mail, text or postal reminders are automatically sent to patients 3 days before any appointment. Patients are requested to inform the practice of any changes to their contact details to ensure seamless communication.

Cancellation or Delay of an Appointment by the Practice

We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:

1. The patient will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. The reason for the cancellation or delay will be explained.
2. At the time of contact, the patient will be offered a new appointment at the earliest time available.
3. If the patient is unable to commit to a new appointment during that contact, they will be asked to get in touch at a later time, when we will offer them a priority appointment.

Cancellation or Missed Appointment by a Patient

Patients are requested to provide at least 48 hours’ notice to cancel or reschedule a dental appointment. Cancellations can be made by:

• Calling: 020 7589 9990
• Using the Patient Portal as described above.

Late cancellations and missed appointments represent a cost to the practice, as other patients could have been seen in the reserved time.

• Appointment fees are fully refundable if you change or cancel your appointment, as long as you give 48 hours’ notice prior to the appointment date.
• A £30 deposit is taken for reservation purposes, which will be held if the patient fails to attend without canceling.

Payment Policy

• Payment for treatments is due immediately after the treatment is completed or as mutually agreed upon with the dentist.
• A late payment fee of 5% will be applied if payment is not received within 14 days.

Appeals

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to PM.

For further assistance, contact us at:

• Address: 4 Victoria Grove, Kensington, London, W8 5RW
• Phone: 020 7589 9990
• Email: info@kensingtondentalstudio.co.uk